FAQ

1. Do you offer free shipping?

Yes! We offer free shipping on all orders across Belgium with no minimum purchase required.

2. How long does delivery take?

Orders are typically delivered within 7–10 business days. Delivery times may vary slightly depending on demand and your location.

3. Where do you ship?

Currently, we ship to customers throughout Belgium.

4. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.

5. Where are your products sourced from?

We work with trusted international suppliers and manufacturers, including selected partners in China, to provide high-quality products at affordable prices.

6. Are your products safe for pets?

Absolutely. We carefully select products designed specifically for pets and prioritize safety, comfort, and quality.

7. What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods available at checkout.

8. Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. After processing begins, cancellation may no longer be possible.

9. Can I return an item?

Yes. We accept returns for eligible products within our return period. Please contact our support team for assistance.

10. What should I do if my order arrives damaged?

If your item arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging, and we'll help resolve the issue.

11. How do I choose the correct size for my pet?

Each product includes a detailed size guide. We recommend measuring your pet before ordering to ensure the best fit.

12. Do you sell products for both dogs and cats?

Yes! Morbeus offers products for both dogs and cats, including grooming tools, beds, toys, accessories, and feeding solutions.

13. Are your products suitable for all breeds?

Most products are designed to accommodate a wide range of breeds and sizes. Please check the product specifications before purchasing.

14. Will I receive exactly what is shown in the product photos?

We strive to ensure our product photos accurately represent each item. Minor variations in color may occur due to lighting and screen settings.

15. How can I contact customer support?

You can contact our customer support team through our Contact Us page or by email. We aim to respond within 24–48 business hours.

16. Do you offer discounts or promotions?

Yes! We regularly run promotions and special offers. Subscribe to our newsletter to stay updated on the latest deals.

17. Are your grooming products easy to use?

Yes. Our grooming products are selected to be user-friendly, helping pet owners groom their pets safely and comfortably at home.

18. What if my package is delayed?

While most orders arrive within 7–10 business days, occasional delays can occur due to shipping carriers or high demand. We appreciate your patience and will assist you with tracking updates.

19. Is my payment information secure?

Yes. We use secure payment processing systems and encryption technology to protect your personal and payment information.

20. Why choose Morbeus?

At Morbeus, we are passionate about providing practical, high-quality pet products that improve the lives of pets and their owners. Our goal is to offer exceptional value, reliable service, and products you can trust.